Returns & Refund Policy
Due to the perishable nature of our food products, we cannot accept physical returns once an item has shipped. However, if your order arrives damaged or incorrect, we are committed to providing a full refund or replacement to ensure your satisfaction.
Inspect Your Order
Upon delivery, please examine your package for any signs of damage or missing items from your Maruchan order.
Contact Support
Email our customer service team within 7 days of delivery with your order number and a brief description of the issue.
Submit Documentation
Provide clear photos of the damaged packaging or the incorrect product received to help us process your claim quickly.
Receive Resolution
Once approved, we will issue a refund to your original payment method or ship out a replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing